Service

F.A.Q.

  • If I am not satisfied with the goods I have received, what should I do?

First, we are sorry that the goods did not please you.

Second, please let us know what is wrong with them. If it is because of transportation reasons or for the quality of the goods, or just because you do not need them now. And also, please tell us the order No. or the order time to help us find the file within our records.

Then, we will offer you an address to help you return the goods to the warehouse of our company. After the goods have been received, money will be refund to you!

Attention: You must give us a feedback on what is wrong on the goods within 10 days after receipt of the goods. Longer than that, we won’t be able to accept the goods return. And if the warehouse finds after receipt of the goods that the stated reason is not right, the case will be refused. Thanks.

 

  • How can place an large order more than 1000 pieces ?

The web will give discount than the quantity automatically when order is under 1000 pieces koobay hangers. 

When order more than 1000 pieces KOOBAY hangers.  If you can accept 50 days delivery time.  We can ship the goods by sea. that will save a lot cost for you. You should send mail to brian@koobayhome.com .

 

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Promotions

We made discount than the quantity on the web.

When an order reach the step, the price will change automatically.

discount

Koobay might offer discount for big holiday , such as Spring Festival of China.  Cristmas.

sale

We will give coupons code 3% to the new client for their first order.  Pls. ask by mail. brian@koobayhome.com

discount

Sometimes we offer special discounts to clear out our excess hanger storage.

Order Process In Case You Need

  • If you already know what you want and have found it on the web, put it into the buy cart, pay by Paypal, leave your contact details together with your TEL NO. and Email Address so that we can arrange the delivery by air/by express to you directly.
  • If your order needs some amendment on the existing styles, please send an email to info2@headht.com with the details including the ITEM NO., quantity, what the amendment consists of and where you need the goods to be shipped to. Our sales team will contact you for further details.
  • After you place the order, when the total quantity is small so that is suitable for air delivery, we will arrange the air delivery within 10 days. You might receive all the goods within 20 days.
  • After you have placed an order, but the quantity is rather OK for sea delivery, we will arrange the goods by sea and maintain you informed by email.
  • Then, when you have received the goods, we hope you can share and give us a feedback, no matter if it’s good or bad. Please let us know, and then we will know what the better way is.